Science Fair Project Encyclopedia
Customer
A customer is someone who purchases or rents something from an individual or organisation.
Types of Customer
Customer atau pelanggan dapat diklasifikasikan dalam 2 jenis, internal dan eksternal. Pelanggan internal adalah yang bekerja untuk suatu organisasi, sedang yang disebut pelanggan eksternal adalah yang dari luar
These two groups can be further broken down:
Internal Customers
Needs and Expectations
Customers have needs and expectations that need to be observed by the organisation. A need is something that the customer needs, like car insurance being low. An expectation is something that the customer won't necessarily get but they expect to get, like a car getting from a person's place of departure to their destination.
03-10-2013 05:06:04
The contents of this article is licensed from www.wikipedia.org under the GNU Free Documentation License. Click here to see the transparent copy and copyright details
The contents of this article is licensed from www.wikipedia.org under the GNU Free Documentation License. Click here to see the transparent copy and copyright details